Earn Points 

The Membership Rewards® program is our way of thanking you for using the Platinum Credit Card. Earn 1 points with every US $1 you spend on eligible purchases.

Pay with Points 

• SafeKey Pay with Points – Redeem your Membership Rewards® points easily at checkout for online purchases with participating SafeKey merchants.

• Select and Pay with Points – Redeem your Membership Rewards® points for eligible purchases directly on your mobile app.

Learn more about earning and paying with points.

Explore and Redeem 

Whether you're planning your next holiday, need to book flights for work, or want to treat yourself to something special, you can put your points to use in the way that suits you best. There's no earnings cap or use-by date and you can redeem your points at any time, for virtually anything you like. Explore the Membership Rewards® Catalog.

Here are just a few of the ways Membership Rewards® indulge you.

Complimentary Upgrades and Flights:

Emirates Airlines

Etihad Airways

British Airways

Complimentary Hotel Stay:

Hilton

Jumeirah Sirius

Starwood

Indulgent Gift cards and Shopping vouchers:

Harrods

Amazon

Rivoli Group

Global Lounge Access 

The American® Express Platinum Credit Card brings you an enhanced travel experience with Priority Pass™:

• Complimentary enrolment to the Priority Pass™ programme

• 12 complimentary visits per annum to Priority Pass™ lounges

• Easy access to lounges with Priority Pass™ Mobile App

• Upon exceeding the number of visits or accompanying guests, an incremental fees of US$ 35 per person will apply. Incremental fees may change from time to time. For more details, log in to Priority Pass™ Mobile App or visit Priority Pass™ website.

Enroll your Card and 2 of your Supplementary Cardmembers* via the AMEX MENA App or online services. For a full list of participating lounges visit Priority Pass™ website

*Supplementary Cardmembers under the age of 18 years will not be able to benefit from the Priority Pass lounge access and will be subject to the terms and conditions of the respective lounge. 

24/7 Global Assist® 

Global assist provides 24/7 help wherever you are.

Peace of mind for you and your family 

Your Card is your key to peace of mind. That's because we protect you and your Supplementary Cardmembers with comprehensive worldwide insurance policies and an Online fraud protection guarantee.

• Travel Accident Insurance of up to USD 400,000

• Travel Inconvenience Insurance of up to USD 1,800

• Retail Protection Insurance of up to USD 1,500

What's more, you can submit and track the status of your claims online. Click here to raise your claim. Your policy number is 'AMEX13'.

Fraud Protection Guarantee 

If you do become a victim of fraud, with our Fraud Protection Guarantee, you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN, and any device on which you store your Account information.

Instant issuance 

Designed to give you flexibility, security and convenience, your Virtual Card can be set up in just a few steps under your existing Card Account, ready to use for your online shopping and contactless payments. 

You can get up to 6 Virtual Cards at no extra cost; 1 for you and up to 5 for your Supplementary Cards, which you can set up for your loved ones.

Learn more about Amex Virtual Cards.

Set your spending limits 

Enjoy an extra layer of security with limits that protect you during online transactions.

Online spending and digital wallet compatibility 

Add your Virtual Card to your favourite digital wallets and apps for effortless, contactless payments—whether you’re grabbing your morning coffee, booking a weekend getaway, or treating yourself to something special. It’s all about faster checkouts and a smoother experience, wherever life takes you.

Uninterrupted spending 

Even if your Physical Card goes missing or gets stolen, your Virtual Card will step in and keep working seamlessly, so you won’t have to pause your day.

Multiply your benefits 

Extend your Amex Platinum benefits to the special people in your life by enrolling them for a Supplementary Card.

Complimentary Supplementary cards 

With up to 9 complimentary Supplementary Cards, any of your immediate family members over 12 years of age can enjoy the same Card benefits. Additional Supplementary Cards are available at a fee.

Easily apply for your Supplementary Cards 

Follow the steps below to apply for a Supplementary Card today:

Step 1: Login to AMEX MENA app 

Step 2: Tap on "Apply for a Supplementary Card"

Step 3: Complete the application and Submit

Easily manage your Card Account wherever, whenever.  

It’s reassuring to know just how easy it is to manage your account online, wherever you are using the Amex MENA app and Online Services. 

Here are some of the things that you can do on the app:

• Activate your Card

• Check your recent transactions and statements

• Check your Membership Rewards points balance and redeem your points

• Enrol and manage your Card benefits

• Apply for and manage your Supplementary Cards

• Refer a friend to apply for a Card

• View your PIN

• Find out about exclusive offers and experiences

• Settle your monthly statement

• Report a lost or stolen Card

• Refer a Friend for a Card and earn points

• Check your insurance coverage, submit and track claims

• Chat online with Customer Services (available on Amex MENA app only).

Lost or Stolen Cards 

In case you lost your Card or it was stolen, you will need to report that immediately via one of the below channels:

• Amex MENA app: access the app, tap on 'Services' and then on 'Report Lost or Stolen Card'

• Online Services Account: access your account, click on 'Report Lost or Stolen Card' and follow the instructions

• Customer Services: Call us on the number mentioned on the back of your Card.